SHIPPING COSTS:
Australia: Flat rate $10 • Free shipping over $80
International: Flat rate $20 • Free shipping over $150
RETURNS & EXCHANGES:
Zingara Zingara wants to make sure that you're satisfied with your purchases so we ensure that all items are of top quality and listed correctly online with their size and dimensions. So if for any reason an item is not what you expected, it can be exchanged/returned if the below procedures/terms are met
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No returns on international orders, all orders shipped outside of Australia are final.
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Returns & Exchchanges are available for Australian customers only.
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No returns on change of mind.
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No returns or exchanges can be made on products that exceed the 14 day returns policy.
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No return on sale items.
Please note that an item will only be accepted for exchange/return under the following conditions:
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The item is unused and in brand new condition with packaging intact and the original packaging attached.
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A copy of a valid receipt is included with the return.
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The item is returned within 14 days of the receipt date.
Please note that all conditions must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.
HOW TO MAKE A RETURN:
1. Check that you meet all the conditions above
2. Contact Zingara Zingara to get a Return Authority Number (RA#).
3. Choose the new item/s, which you would like to exchange for and they will be held until we receive your returns.
4. Return the item/s to be exchanged or refunded, mark the RA# on the package.
RETURNS ON SALE ITEMS
Sorry, we have a NO RETURN ON SALE ITEM policy, so please choose carefully before purchasing.
CARE & MAINTENANCE
We recommend not hanging your item in direct sunlight, and using two hooks in each top corner per frame for hanging. We also recommend using acid free tape if you are framing the print yourself to avoid yellowing the print.
FAULTY ITEMS & DAMAGES
Zingara Zingara prints are hand produced using the highest quality materials. All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us and we will organise a replacement for you.